Return & Exchange Policy

At AMBERMER, we want you to love your purchase. If for any reason it isn't the perfect fit, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a refund, the item must be:
• unworn and unused;
• in its original condition;
• with all original tags attached;
• with the hygiene protection sticker intact;
• returned in its original packaging.

Items that have been worn, washed, damaged, altered, or returned without the hygiene sticker cannot be accepted for refund.

Exchanges

If your swimsuit doesn't fit as expected, we are happy to offer an exchange for another size or, subject to availability, a different model.

Please contact us before sending your item back so we can reserve your preferred replacement whenever possible.

How to Request a Return or Exchange

To initiate a return or exchange, please email support@ambermer.com with:
• your order number;
• the item(s) you wish to return or exchange;
• the reason for your request.

Our customer care team will provide you with the appropriate return instructions.

Please do not send any items back without first contacting us.

Return Shipping

For customers in the European Union and Ukraine, return shipping is provided free of charge.

For international returns outside the European Union and Ukraine, return shipping costs are the responsibility of the customer, unless the item is faulty or an incorrect item was received.

If you wish to exchange your swimsuit for a different size or model, please contact us first. We will do our best to make the exchange process as smooth as possible.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to complete the transaction.

Original shipping charges are non-refundable.

Faulty or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and include photographs of the issue.

In these cases, AMBERMER will arrange an appropriate solution, including a replacement, repair, or full refund where applicable.

Trying On Your Swimsuit

We encourage you to try your swimsuit on over your own underwear and avoid removing the hygiene sticker until you are certain you wish to keep the item.

Questions

If you have any questions regarding returns or exchanges, please contact us at:

support@ambermer.com

We'll be happy to assist you.